Return and Refund Policy

Last updated: September 17, 2026

We want customers to receive the ArkaiV Vault products they ordered in appropriate condition. This policy explains how to report damaged, defective, incorrect or otherwise problematic orders and how return and refund requests are reviewed.

Report an Order or Product Issue

Email support@arkaivvault.com as soon as reasonably possible after discovering an issue. For a suspected manufacturing defect covered by our quality guarantee, contact us within 30 days of delivery.

Please provide:

  • Your order number or other proof of purchase
  • The product involved
  • A clear description of the issue
  • Clear photos or video when reasonably possible
  • Any additional information reasonably needed to review the request

Damaged, Defective or Incorrect Items

If you receive an item that is damaged in transit, has a suspected manufacturing defect, is materially different from what you ordered, or if an item is missing from the shipment, contact us for review. If the issue is confirmed, ArkaiV Vault will provide an appropriate remedy consistent with the circumstances, product availability and applicable Philippine law. This may include replacement, refund or another reasonable resolution.

Manufacturing Defects

ArkaiV Vault's separate 30-Day Quality Guarantee covers qualifying manufacturing defects. Normal wear, misuse, accidental damage and other exclusions described in that guarantee are not manufacturing defects.

Change-of-Mind Requests

Change-of-mind requests are reviewed individually and are not automatically accepted simply because a customer no longer wants an item. Contact us before sending anything back. This does not limit any return, refund or other remedy required by applicable law.

Return Authorization

Please do not send a product back without first contacting ArkaiV Vault. If a physical return is required, we will provide instructions. Keep the product, packaging and relevant order materials while the request is under review.

Refunds

If a refund is approved, we will provide instructions or process the approved amount using an appropriate available method. Processing time can vary depending on the payment provider or financial institution. Approved remedies will be handled in accordance with applicable law.

Shipping Costs for Returns

Responsibility for return shipping depends on the reason for the return and the circumstances of the claim. Where applicable law requires the seller to bear the cost, ArkaiV Vault will do so. Contact us before arranging a return so the appropriate process can be confirmed.

Non-Returnable Situations

A request may be declined when the issue results solely from normal wear, misuse, accidental damage, improper storage, incompatible use, or other circumstances not attributable to the product as supplied, unless applicable law provides otherwise.

Consumer Rights

This policy does not remove or reduce rights and remedies available to consumers under applicable Philippine law.

Questions or Complaints

Email support@arkaivvault.com. If a concern cannot be resolved through normal customer support, see our Dispute Resolution Policy.