Frequently Asked Questions

Everything you need to know about ArkaiV Online and your order.

Ordering

What do you sell?

We offer TCG and collectible accessories, including card sleeves, inner sleeves, toploaders, deck boxes, binders, and other collection essentials.

Are your products authentic?

Yes. We sell products sourced for TCG players and collectors. Product-specific details are provided on each listing.

How do I place an order?

Add your items to your cart, proceed to checkout, enter your shipping details, choose an available payment method, and complete your order.

Shipping

Where do you ship?

We currently serve customers in the Philippines. Available shipping options and rates are shown at checkout.

How long does shipping take?

Delivery time depends on your location and the courier. Please refer to the estimated delivery date shown during checkout.

Can I change my shipping address after ordering?

If you need to change your address, contact us as soon as possible. We can only make changes before the order has been processed or handed to the courier.

Returns & Issues

What if I receive the wrong or damaged item?

Please contact us promptly and provide your order details and clear photos or video of the package and item. We will review the issue and assist according to our return and replacement policy.

Can I cancel my order?

Cancellation requests are subject to order status. Contact us as soon as possible; once an order has been processed or shipped, cancellation may no longer be possible.

Products

Are your sleeves suitable for Pokémon, Magic: The Gathering, and other standard-size TCG cards?

Our standard-size sleeves are designed for compatible standard-size TCG cards. Please check the dimensions and product description of the specific listing before ordering.

Do you offer wholesale or distributor pricing?

Yes. For wholesale or distribution inquiries, please contact us with your business details and expected order volume.

Need more help?

If your question isn't answered here, please contact ArkaiV Online through our official store contact channels and include your order number when asking about an existing order.